Terms & Conditions for gy99

1Acceptance of Terms

These Terms & Conditions ("Terms") apply to all users of the gy99 online gambling platform accessible at gy99.io. By completing the registration process, depositing funds, or participating in any game, bet, or promotion offered by gy99, you acknowledge that you have read and agree to these Terms in full.

These Terms apply alongside any supplementary rules, bonus terms, game-specific rules, or promotional conditions that gy99 may publish from time to time. In the event of any conflict between these Terms and supplementary documentation, these Terms shall take precedence unless otherwise explicitly stated in the supplementary document.

gy99 reserves the right to amend these Terms at any time. Continued use of the platform following the publication of any updated Terms constitutes acceptance of those changes. It is your responsibility to review these Terms periodically to remain informed of any modifications.

2Eligibility & Age Restriction

Access to and use of gy99 is strictly limited to individuals who meet all of the following eligibility requirements at the time of registration and throughout the entire duration of their use of the platform:

• You are at least 21 years of age. gy99 enforces a strict minimum age policy of 21 years for all registered users. Individuals under 21 are strictly prohibited from registering, depositing, wagering, or receiving any winnings through the platform.
• You are accessing the platform as a private individual for personal entertainment purposes only, and not on behalf of any business, syndicate, or third party.
• You are not a resident of any jurisdiction in which online gambling is expressly prohibited by applicable law.
• You have not previously been self-excluded from gy99 or any affiliated platform, or had your account suspended or terminated for violations of these Terms.
• You are acting solely on your own behalf and are not acting as an agent for, or on behalf of, any other person.

By registering on gy99 you expressly represent and warrant that you satisfy all eligibility criteria listed above. gy99 accepts no liability for losses incurred by any person who has misrepresented their age or eligibility status.

3Account Registration

To access real-money services on gy99, you must create a single registered account. The following rules govern the registration and maintenance of your gy99 account:

• One Account Per Person: Each individual is permitted to hold exactly one active account on the gy99 platform. Opening duplicate, secondary, or otherwise additional accounts is strictly prohibited and may result in immediate suspension of all associated accounts and forfeiture of any accumulated balances.
• Accurate Information: All information you provide during registration — including your full legal name, date of birth, mobile phone number, and payment wallet details — must be accurate, complete, and current. gy99 is not responsible for any losses arising from incorrect registration data.
• Account Security: You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your username or password with any other person. gy99 will not be liable for any losses resulting from unauthorised access to your account caused by your failure to safeguard your credentials.
• Identity Verification (KYC): gy99 implements Know Your Customer (KYC) verification procedures. You may be required to provide a copy of a government-issued national ID card, passport, or other acceptable documentation to verify your identity, age, and payment method ownership before withdrawals are processed.
• Account Currency: All gy99 accounts are denominated in Bangladeshi Taka (BDT ৳). All deposits, bets, winnings, bonuses, and withdrawals are processed in BDT ৳ with no currency conversion required.

4Deposits & Payments

gy99 accepts deposits exclusively through the payment methods listed on the platform at the time of transaction. Currently supported deposit methods include bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank. This list is subject to change at gy99's discretion.

• Minimum Deposit: The minimum single deposit amount is ৳500 unless otherwise stated for a specific payment method or promotional offer.
• Processing Time: Deposits made via bKash, Nagad, Rocket, and Upay are typically credited to your gy99 account within 60 seconds of successful transaction confirmation. Bank transfer deposits may take longer depending on the sending institution.
• Deposit Fees: gy99 does not charge a platform-side fee for standard deposits. Third-party payment providers (e.g., bKash, Nagad) may apply their own transaction charges, which are the sole responsibility of the user.
• Deposit Ownership: You must only deposit funds using payment methods that are registered in your own name. Depositing via third-party wallets or accounts is strictly prohibited and may result in account suspension and forfeiture of funds.
• Declined Deposits: gy99 reserves the right to refuse or reverse any deposit at its sole discretion, including where fraud is suspected, where the payment method cannot be verified, or where the deposit would result in a violation of these Terms.

5Withdrawals

Withdrawal requests on gy99 are processed subject to the following conditions and timelines:

• Verified Accounts Only: Withdrawals will only be processed for fully verified accounts that have completed all required KYC documentation. Unverified accounts may have withdrawal requests held pending verification.
• Processing Time: For fully verified accounts, withdrawals to bKash and Nagad wallets are typically processed within 15 minutes of approval during standard operating hours. Withdrawals to bank accounts may take 1–3 business days depending on the receiving institution.
• Minimum Withdrawal: The minimum withdrawal amount is ৳500 per transaction unless otherwise specified.
• Matching Payment Method: Withdrawals must be made to the same payment method used for the most recent deposit, except where gy99 has expressly permitted an alternative arrangement in writing.
• Wagering Requirements: Funds credited as bonuses are subject to applicable wagering requirements before withdrawal. Players must ensure all bonus-related turnover requirements have been satisfied before submitting a withdrawal request involving bonus funds.
• Right to Review: gy99 reserves the right to delay, hold, or decline any withdrawal request pending investigation of suspected fraudulent activity, bonus abuse, or Terms violation. gy99 will communicate the reason for any such delay in a timely manner.

6Bonuses & Promotions

gy99 offers various bonuses, promotions, cashback offers, and voucher rewards to eligible players. All bonuses are subject to the following general conditions as well as any specific terms published alongside each individual offer:

• Eligibility: Bonuses are available to eligible registered players only. gy99 reserves the right to determine eligibility at its sole discretion and may exclude certain players or account types from specific promotions.
• Wagering Requirements: All bonus funds are subject to minimum wagering (turnover) requirements before they may be withdrawn as cash. The applicable wagering multiplier for each promotion will be stated clearly in the individual promotion's terms.
• One Bonus at a Time: Unless explicitly stated otherwise, players may only hold and benefit from one active bonus at a time. Attempting to stack bonuses not designated as combinable may result in the cancellation of one or more bonuses.
• Expiry: Bonus funds and associated free spins expire within the time period stated in the specific promotion. Expired bonuses and any associated winnings will be removed from the account without notice.
• Abuse: gy99 actively monitors for and prohibits all forms of bonus abuse including, but not limited to, coordinated wagering, the use of multiple accounts to claim the same offer, or exploiting promotional mechanics in a manner inconsistent with good-faith recreational play. Accounts found to be engaged in bonus abuse will have the bonus cancelled, associated winnings voided, and may be subject to permanent account suspension.
• Promotional Calendar: gy99 may offer seasonal promotions aligned with events including BPL season, IPL, T20 World Cup, Eid, and Pohela Boishakh. Specific eligibility and terms for each seasonal promotion will be published at the time the promotion is launched.

7Gameplay Rules

All casino games available on gy99 — including live casino tables, slots, crash games, and table games — are provided by licensed third-party game studios including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, Play'n GO, and Spribe. The following general gameplay rules apply across all titles:

• RNG Certification: All RNG-based games (slots, virtual table games, crash games) use certified Random Number Generator technology supplied and independently verified by the originating game studio. gy99 does not alter or interfere with the RNG outputs of any game.
• Game Rules: Each game is governed by its own specific rules, pay tables, and return-to-player (RTP) information as determined by the supplying studio. These rules are accessible within the game interface. It is your responsibility to familiarise yourself with the rules of any game before wagering real money.
• Minimum and Maximum Stakes: Each game carries its own minimum and maximum stake limits. gy99 may additionally impose platform-level stake limits at its discretion, particularly for High Roller game variants.
• Malfunction: In the event of a game malfunction, software error, or communication failure during a round, the affected round may be declared void and stakes returned to the player's account. gy99's decision regarding the outcome of any disputed round is final.
• Disconnection: gy99 is not responsible for losses incurred as a result of internet disconnection, device failure, or power interruption during an active game session. Where technically possible, game state is preserved and the session may be resumed upon reconnection.

8Sportsbook Rules

The following rules govern all sports betting activity on gy99, including cricket betting on BPL, IPL, T20 World Cup, ICC events, bilateral series, and all other sporting events listed on the platform:

• Bet Acceptance: All bets are subject to acceptance by gy99's trading team. gy99 reserves the right to refuse or limit any bet at its sole discretion, including maximum stake limits per event or per market.
• Odds: Displayed odds are subject to change at any time prior to bet placement. The odds confirmed at the point of bet acceptance are the odds that apply to that bet. No changes to odds are made after a bet has been confirmed.
• Void Bets: A bet may be declared void in circumstances including: event cancellation, abandonment, postponement beyond the permitted period, or where it is established that odds were published in error at materially incorrect values. Void bet stakes are returned to the player's account balance.
• In-Play Betting: Live in-play markets are available for selected cricket and sporting events. gy99 reserves the right to suspend in-play markets at any time during a live event. Bets placed prior to a market suspension will stand unless voided under the applicable event rules.
• Settlement: Bets are settled based on the official result as declared by the relevant governing body (e.g., ICC, BCCI, BCB). Where an official result is not available, gy99's trading team will use reasonable judgment to determine settlement, and their decision will be final.
• Prohibited Strategies: Arbitrage betting, the use of automated bet placement tools, and any coordinated wagering strategy designed to exploit pricing inefficiencies are strictly prohibited. Accounts identified as engaging in such activity will have bets voided and may be suspended.

9Prohibited Conduct

The following actions are strictly prohibited on the gy99 platform. Violation of any of these provisions may result in immediate account suspension, forfeiture of balances, and reporting to relevant authorities where legally required:

• Registering more than one account, or registering on behalf of another person without their knowledge and consent.
• Providing false, inaccurate, or misleading information during registration or at any subsequent verification request.
• Depositing funds derived from criminal activity, fraud, or any other unlawful source (money laundering).
• Using automated software, bots, scrapers, or scripts to interact with the platform in any capacity.
• Attempting to reverse-engineer, decompile, disassemble, or otherwise tamper with any component of the gy99 platform, its games, or its software infrastructure.
• Exploiting bugs, glitches, or technical errors for financial gain. Any such exploitation must be reported to gy99 support immediately upon discovery.
• Engaging in collusion with other players on live casino tables or sportsbook markets.
• Using the platform for any purpose other than lawful personal entertainment gambling.
• Harassing, threatening, or abusing gy99 staff members or other players through any communication channel.
• Circumventing any geo-restriction, account restriction, self-exclusion, or responsible gaming limit applied to your account.

10Account Security

gy99 employs industry-standard security measures to protect your account and personal data. These measures include 256-bit SSL encryption on all data transmissions, salted one-way hashing of stored passwords, two-step SMS verification, login anomaly detection, and automatic session timeouts following periods of inactivity.

You are responsible for taking the following steps to protect your own account security:

• Choose a strong, unique password that is not shared with any other online service or account.
• Do not share your login credentials — username, password, or SMS verification codes — with any other person under any circumstances.
• Log out of your gy99 session when using a shared or public device.
• Notify gy99 support immediately if you suspect unauthorised access to your account or if you receive a security alert you did not initiate.
• Ensure the mobile number registered to your account is current and in your possession, as it is used for two-step verification and withdrawal confirmations.

gy99 will never contact you to request your password, full payment card details, or SMS verification codes. Any communication purporting to be from gy99 that requests such information should be treated as fraudulent and reported to our support team immediately.

11Responsible Gaming

gy99 is committed to providing a safe, controlled, and sustainable gambling environment for all players. We recognise that gambling can become problematic for some individuals and we take our duty of care to our users seriously.

• Age Restriction: gy99 strictly enforces a minimum age of 21 years for all registered users. This is non-negotiable and is actively enforced through identity verification.
• Deposit Limits: Players may set daily, weekly, or monthly deposit limits on their account at any time via account settings. Once set, a limit reduction takes effect immediately; a limit increase is subject to a 48-hour cooling-off period before it becomes active.
• Session Time Reminders: Players may enable session time reminders that notify them of the duration of their current play session at intervals of their choosing.
• Cooling-Off Period: A cooling-off period of 24 hours, 7 days, or 30 days may be self-applied at any time. During a cooling-off period the account is temporarily restricted from placing bets or making deposits.
• Self-Exclusion: Players who believe their gambling is causing harm may apply for a self-exclusion period of 6 months, 1 year, 2 years, or permanent exclusion. Self-exclusion requests take effect within 24 hours of confirmation and cannot be reversed during the exclusion period.

12Suspension & Termination

gy99 reserves the right to suspend, restrict, or permanently close any user account at its sole discretion, with or without prior notice, in circumstances including but not limited to:

• Breach of any provision of these Terms & Conditions.
• Failure to complete mandatory KYC verification within a reasonable timeframe.
• Suspicion of fraudulent activity, money laundering, or use of the platform for any unlawful purpose.
• Involvement in bonus abuse, collusion, or the use of prohibited automated wagering tools.
• A request by law enforcement or a regulatory authority.
• Technical, legal, or commercial reasons that require the platform to restrict access in certain circumstances.

Upon account closure initiated by gy99 for Terms violations, any bonus balances and associated winnings may be forfeited. Any genuine real-money deposit balance (excluding bonus funds and winnings generated from bonus play in violation of these Terms) will be returned to the player's registered payment method within a reasonable timeframe following the conclusion of any investigation, unless otherwise required by law.

Users may also voluntarily close their gy99 account at any time by contacting support. Voluntary closure requests will be processed within 5 business days. Any outstanding balance will be withdrawn to the user's registered payment method following verification.

13Limitation of Liability

To the fullest extent permitted by applicable law, gy99 excludes all liability for any direct, indirect, incidental, consequential, special, or exemplary losses or damages arising from your use of the platform, including but not limited to:

• Losses arising from gambling activity, including wagering losses on casino games or sports bets.
• Loss of data, profits, revenue, or business opportunity arising from platform downtime, technical failure, or maintenance periods.
• Losses resulting from unauthorised access to your account where you have failed to adequately protect your login credentials.
• Damages caused by third-party payment processor failures, delays, or errors.
• Any reliance placed on promotional materials, bonus terms, or game-specific information that has subsequently been updated or corrected.

gy99 does not guarantee that the platform will be available without interruption, that it will be error-free, or that any defects will be corrected within a specific timeframe. The platform is provided on an "as is" and "as available" basis. gy99 makes no warranties, express or implied, regarding the fitness of the platform for any particular purpose.

14Intellectual Property

All content on the gy99 platform — including but not limited to the gy99 brand name, logo, website design, user interface, graphics, text, game thumbnails, promotional materials, and software — is the exclusive intellectual property of gy99 or its licensed content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for personal entertainment purposes only. This licence does not permit you to:

• Copy, reproduce, distribute, or create derivative works from any content on the platform.
• Use gy99's branding, logos, or trademarks without express prior written consent.
• Frame, mirror, or scrape any portion of the platform on any other website or application.
• Reverse-engineer or extract source code from any software component of the platform.

Game content (graphics, audio, mechanics) provided by third-party studios remains the intellectual property of those studios (e.g., Evolution Gaming, Pragmatic Play, Spribe). gy99 operates these games under licensing agreements and does not claim ownership of studio-developed content.

15Privacy & Data

gy99 collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of these Terms & Conditions and should be read alongside them. By accepting these Terms, you also consent to the data practices described in the Privacy Policy.

In summary, gy99 collects personal data including your name, date of birth, contact details, payment information, and gameplay history for the purposes of account management, KYC compliance, fraud prevention, customer support, and the delivery of personalised promotional communications where you have opted in.

gy99 employs 256-bit SSL encryption for all data transmissions and applies industry-standard data storage security practices. gy99 does not sell personal data to third parties. Data may be shared with payment processors, identity verification services, and regulatory authorities solely to the extent necessary to fulfil legal obligations or deliver the services you have requested.

16Amendments

gy99 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, gy99 will endeavour to provide reasonable notice through the platform (such as a notice banner on the homepage or a notification to your registered email address) prior to the changes taking effect.

The effective date displayed at the top of this document reflects the date of the most recent revision. It is your responsibility to review these Terms periodically. Continued use of the gy99 platform after the effective date of any updated Terms constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the platform immediately and contact support to arrange account closure.

17Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any aspect of your gy99 account or experience, please contact our support team using the details below. All support communications are conducted in English.

• Email Support: [email protected] (plain text — not a clickable link)
• Response Time: Our support team aims to respond to all email enquiries within 24 hours (Bangladesh Standard Time, UTC+6).
• Live Chat: Live chat support is available 24 hours a day, 7 days a week, directly within the gy99 platform for logged-in users.
• Responsible Gaming Requests: For urgent responsible gaming requests including self-exclusion, please mark your email subject line with "URGENT — Responsible Gaming" to ensure priority handling.

gy99 is committed to resolving all user complaints in a fair, transparent, and timely manner. If you are not satisfied with the outcome of a support interaction, you may escalate your complaint by replying to the original support thread and requesting a senior review.