Responsible Gaming
at gy99
gy99 is committed to providing a safe, fair, and enjoyable environment for every player in Bangladesh. Our responsible gaming framework gives you the tools, knowledge, and support to keep gambling fun — and to step back when you need to.
Gambling Should Always Be Entertainment
At gy99, we believe that online gambling — whether you are placing a bet on a BPL cricket match, spinning the reels on a Pragmatic Play slot, or joining a live Evolution Gaming table — should always be a form of entertainment. It should never feel like an obligation, a way to recover losses, or a source of financial or emotional distress.
We take our responsibility to the players of Bangladesh seriously. Every feature of the gy99 platform has been designed with player welfare in mind, from the moment you register to every session you play. Our responsible gaming tools are not hidden in a footnote — they are built directly into your account dashboard, accessible at any time, and free to use.
gy99 strictly enforces a minimum age of 21 years for all registered players. We use a thorough KYC (Know Your Customer) verification process to confirm the age and identity of every account holder. No exceptions are made. If you are under 21, you are not permitted to register or play on gy99 under any circumstances.
This page explains all of the responsible gaming tools available to you on gy99, describes the warning signs of problem gambling, and tells you exactly how to access support — both from our team and from independent organisations. We encourage every player, regardless of how casually or seriously they play, to read this page in full.
Honest self-reflection is the first step toward healthy gambling habits. Ask yourself the following questions regularly:
Built-In Tools to Keep You in Control
gy99 provides every registered player with a full suite of responsible gaming controls, available directly from your account dashboard. These tools are free, instant to activate, and designed to put you in charge of your own experience.
Set a maximum deposit amount over a daily, weekly, or monthly period. Once the limit is reached, no further deposits can be made until the period resets. You may reduce your limit at any time with immediate effect. Increasing a limit requires a 48-hour cooling-off period to prevent impulsive decisions.
Daily / Weekly / MonthlyDefine the maximum amount you are willing to lose within a defined time period. When your net loss reaches this threshold, further betting is suspended for the remainder of the period. This tool is especially effective at preventing loss-chasing behaviour, which is one of the most common signs of problem gambling.
Prevents Loss ChasingSet a maximum session duration after which you will be automatically logged out. You can also enable session reminders that display a notification at regular intervals (e.g., every 30 minutes) reminding you how long you have been playing. Managing your time at the platform is just as important as managing your money.
Auto Logout AvailableEnable periodic pop-up notifications that appear during active play, summarising your session duration, total amount wagered, and net win or loss position. Reality checks interrupt automatic play patterns and give you a clear, factual picture of your session — helping you make more informed decisions about whether to continue.
In-Session AlertsTake a short break from gambling without closing your account. Time-out periods range from 24 hours to 6 weeks. During a time-out, you cannot log in, deposit, or place bets. Your account balance is preserved. This option is ideal if you feel you need a brief pause to reset your perspective on your gambling habits.
24h to 6 WeeksIf you feel that gambling has become a serious problem, you can request a full self-exclusion for a minimum period of 6 months, up to 5 years or permanently. During self-exclusion, your account is completely deactivated and cannot be reopened under any circumstances during the active period. Your remaining balance will be returned to your verified payment method.
6 Months to PermanentRecognising Problem Gambling Early
Problem gambling rarely announces itself all at once. It develops gradually, and the warning signs can be easy to rationalise or overlook — especially when you are in the middle of a losing streak or feel pressure to keep playing. The list below covers the most common behavioural and emotional indicators that gambling may be moving beyond healthy recreation.
Six Pillars of Responsible Gaming at gy99
Every account on gy99 is subject to mandatory age verification. Our KYC process confirms that all players are at least 21 years old before any real-money activity is permitted. Zero exceptions, no workarounds.
Deposit, loss, and session limits are fully player-controlled and available without any waiting period to reduce. gy99 never pressures players to increase limits and applies a 48-hour delay on any limit increase request.
Any player can request self-exclusion at any time, for any reason. gy99 will never attempt to talk a player out of a self-exclusion decision, offer bonus incentives to remain active, or delay implementing a self-exclusion request.
gy99 displays RTP (Return to Player) percentages for all slot and casino games. We do not misrepresent the statistical outcomes of any game. Players have access to their full bet history, win/loss records, and session statistics at any time.
gy99 does not send promotional communications to players who have activated responsible gaming limits, are in a time-out period, or have self-excluded. We never target vulnerable players with bonus offers designed to encourage further gambling.
Our customer support team receives specific training on responsible gaming conversations. Any player who reaches out for help will be treated with complete confidentiality, compassion, and zero judgment — regardless of their situation or account history.
How to Request Self-Exclusion
Requesting self-exclusion on gy99 is a straightforward process that takes less than five minutes. Once activated, it takes effect immediately. Follow the steps below:
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Log In to Your Account Visit gy99.io and log in using your registered mobile number and password. If you are unable to log in, contact our support team directly at [email protected] and they will process the exclusion on your behalf.
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Navigate to Responsible Gaming From your account dashboard, select "My Account" from the top navigation, then click "Responsible Gaming" from the dropdown menu. All player safety tools are grouped in this section.
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Select Self-Exclusion Click "Self-Exclusion" and select your desired exclusion period: 6 months, 1 year, 2 years, 5 years, or Permanent. Read the terms carefully. A permanent exclusion cannot be reversed under any circumstances.
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Confirm Your Decision You will be asked to confirm your decision via an SMS verification code sent to your registered mobile number. This step ensures that the exclusion is an informed, deliberate choice by the account holder.
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Exclusion Takes Effect Immediately Your account is deactivated instantly. You will be logged out and will not be able to log back in for the duration of the exclusion period. Any remaining account balance will be returned to your verified bKash, Nagad, or Rocket account within 3 to 5 business days.
Support Resources for Players
gy99 strongly encourages any player who is concerned about their gambling habits to seek support. The following resources are available to players in Bangladesh and internationally. All services listed are confidential and non-judgmental.
gy99 Responsible Gaming Team
Our dedicated responsible gaming support staff are available around the clock to help you activate any limit or exclusion tool, discuss your concerns in confidence, or refer you to specialist external support services.
[email protected]Gamblers Anonymous Bangladesh: Gamblers Anonymous operates peer-support meetings following a 12-step recovery programme. Members share their experiences in a safe, confidential environment with no fees or formal registration required.
National Mental Health Helpline (Kaan Pete Roi): A Bangladeshi emotional support helpline offering confidential counselling by trained volunteers. Provides guidance for compulsive behaviour, anxiety, and stress related to financial difficulties caused by gambling.
BeGambleAware (International): BeGambleAware is an internationally recognised organisation providing free, confidential information and counselling for people affected by problem gambling. Their website (begambleaware.org) offers self-help tools, live chat support, and referrals to local specialists.
GamCare (International): GamCare provides a national gambling helpline, live chat, and face-to-face counselling for players experiencing gambling-related harm. Their resources are available in English and are accessible globally via the GamCare website.
Enjoy gy99 — On Your Own Terms
When you play at gy99 with clear limits and a healthy mindset, it is one of Bangladesh's most exciting gaming experiences — from live BPL cricket betting to premium live casino tables and top-rated slots. Set your limits, know the signs, and enjoy the game. 21+ only. Play responsibly.